“Your response (at the hotel, on voice mail and via email) epitomize the way travelers and hotel guests like to be treated…I will definitely return to Pier 5 and recommend it to other associates who may be visiting the Baltimore area” J. Hollingsworth 
“Your caring staff was kind, sensitive, warm, and therefore, very soothing. We needed the TLC that everyone gave us. The smell of the lobby in the evening was absolutely delightful. The TRUE restaurant was excellent, including the staff and the chef. It’s hard to come up with suggestions for improvement. Keep doing what you are doing.” J. Johnson
“the rooms were quite nice, the food was delicious, and the staff bent over backwards to accommodate our group during their stay.” D. Bell
“Your staff is exemplary…always around and always with a smile…couldn’t do enough for us…your kitchen is wonderful; everyone licked their plates…If it wasn’t for the services your staff and the functionality of your meeting space this workshop wouldn’t have been as successful as it was.” A. Pelofsky, PhD
“It was a pleasure planning the meeting with you…at times a less than easy task, but you made my job look easy…the reason I would plan another meeting at Pier 5.” M. Giampetro
“…always been a complete pleasure when working with them regarding meeting planning. I am always completely satisfied with their professionalism…The staff is a pleasure to work with, and we have been 100% satisfied…” A.Bowers
“prompt and responsive and helped us get our meetings booked…quick response…willingness to work with our group…Your staff is a breath of fresh air and we can’t wait to go back” P. McNult
“…how fabulous a night Saturday was. Your staff was excellent, top-notch…it was good last year, but this was just unbelievable. From the moment we pulled up, the Pier 5 staff made everything perfect. I am so thankful, since this alleviated so much stress from me, and I had a fantastic night. M. Harris
“…service and attitude are outstanding examples of excellent customer service.” C. Cooper |
